Website Terms of Service

www.lawrencedavid.co.uk
v11 August 2026

1. WHO WE ARE AND HOW TO CONTACT US

This website, www.lawrencedavid.co.uk (the “Site”), is operated by Lawrence David Limited (“Lawrence David”, “we”, “us” or “our”), a company registered in England and Wales under company number 01110305, with VAT number GB 438 0832 90 and registered office address at Woodston Point, Shrewsbury Avenue, Peterborough, Cambridgeshire, United Kingdom, PE2 7LB. We are part of the Wielton Group.

You can contact us by email to sales@lawrencedavid.co.uk, writing to our registered office address or calling on +44 1733 397622.

2. THESE TERMS

These terms tell you the rules for using the Site.

By using the Site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, please do not use the Site.

These terms refer to the following additional terms, which also apply to your use of the Site:

  • Our Privacy Policy which explains how we collect, use and store your personal data.
  • Our Cookie Policy which sets out information about the cookies on the Site.

If you purchase goods through our online store on the Site, our Website Terms and Conditions of Sale will apply to the sales.

In these terms, a “consumer user” means an individual using the Site wholly or mainly outside their trade, business, craft or profession, and a “business user” means anyone else. Some clauses apply differently depending on which you are and we say so where that is the case.

We may update these terms from time to time. Every time you wish to use the Site, please check these terms to ensure you understand the terms that apply at that time.

We may also update and change the Site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

3. ACCESS AND AVAILABILITY

The Site is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted.

We may suspend, withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any planned suspension or withdrawal.

You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms and that they comply with them.

The Site is directed to people residing in the United Kingdom. We do not represent that content available on or through the Site is appropriate for use or available in other locations.

4. ACCEPTABLE USE

You must not misuse the Site. In particular you must not:

  • use the Site in any way that breaches any local, national or international law or regulation, or that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
  • knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material, or otherwise harmfully interact with the Site or any part of it;
  • attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site or any other equipment or network connected with the Site;
  • interfere with, damage or disrupt any software used in the provision of the Site or any equipment or network or software owned or used by any third party on which the Site relies in any way;
  • collect or track other people’s personal information;
  • use the Site to transmit, upload or distribute any material that is unlawful, harmful, defamatory, obscene, infringing, malicious or otherwise objectionable; or
  • attack the Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

We may suspend, restrict or end your access to the Site, and cancel any account you have with us, if you breach these terms, and we will tell you why unless the law prevents us.

5. INTELLECTUAL PROPERTY

We own, or are licensed to use, all intellectual property rights in the Site and its content. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may view, download and print content from the Site for your own personal use and for legitimate business purposes connected to dealing with us. You may also draw the attention of others within your organisation to content posted on the Site. You must not otherwise reproduce or commercially exploit the Site content without our prior written permission.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of the content on the Site must always be acknowledged, except where the content is user-generated.

If you print off, copy, download, share or repost any part of the Site in breach of these terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms).

6. INFORMATION ON THE SITE

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

Product and service images, specifications and descriptions on the Site are indicative only and are intended to give an approximate idea of the products and services described. They do not form part of any contract. The specification that applies to a purchase is the one confirmed in your order.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete and up to date.

7. LINKS

The Site may link to third-party websites and resources. Such links are provided for your information only. We do not control such sites, do not endorse them, and are not responsible for their content or their handling of your personal data.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Site in any website that is not owned by you.

The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link or make any use of content on the Site other than that set out above, please contact us by email to sales@lawrencedavid.co.uk.

8. YOUR PERSONAL INFORMATION

We will only use your personal information as described in our Privacy Policy.

9. YOUR ACCOUNT DETAILS

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by email to sales@lawrencedavid.co.uk.

10. NO TEXT OR DATA MINING, OR WEB SCRAPING

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Site or any services provided via, or in relation to, the Site. This includes using (or permitting, authorising or attempting the use of):

  • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws that are applicable to us.

11. VIRUSES

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Site. You should use your own virus protection software.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Website Terms and Conditions of Sale.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the Site, or your use of or reliance on any content displayed on the Site.
  • In particular, we will not be liable for: (a) loss of profits, sales, business or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.

If you are a consumer user:

  • We only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

13. WHICH COUNTRY’S LAWS APPLY TO A DISPUTE

If you are a consumer user, please note that these terms, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business user, these terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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Lawrence David Limited | VAT No. GB 438 0832 90 | Company registered in England and Wales | Company No. 01110305
Lawrence David, Woodston Point, Shrewsbury Avenue, Woodston Industry, Peterborough, PE2 7LB, UK
COPYRIGHT © 2026 ALL RIGHTS RESERVED | LAWRENCE DAVID LIMITED | PART OF WIELTON GROUP

WARRANTY & RETURNS

Returns Policy
  • In the event that you would like to return any parts to us, you must notify us within 14 calendar days of your purchase. Failure to do this will result in your returns claim being rejected.
  • In the unlikely situation that you have been sent faulty or incorrect parts, again you must notify us within 14 calendar days of your purchase so that we can arrange collection of your parts at our cost. We will then organise a refund or replacement parts dependant on your preference.
  • Non-account refunds will be issued back to the original method of payment and will be processed no later than 14 calendar days after receiving your return.
  • If you have ordered incorrect parts or you would like to return any parts for any other reason than stated above, it will be your responsibility to organise the return of these parts at your own cost. Contact us if you wold like a quote for a collection.
  • All returned parts MUST be in good, re-saleable condition.
  • Responsibility of all parts will remain with you until all parts are received and signed for by a Lawrence David member of staff.
How do I return my parts?
  1. Please call us beforehand to notify us of any parts that you would like to return.
  2. Ensure that any returned items are sent via recorded delivery to obtain a proof of delivery should it be required.
  3. Ensure that the parcel(s) containing your returned parts are clearly marked with your company name and your order reference to ensure a speedy turnaround. A copy of the original delivery note with the goods would be ideal.
  4. Returns delivery address – Lawrence David, Multi Parts Division, Woodston Point, Shrewsbury Avenue, Peterborough, PE2 7LB
Warranty returns
  • Lawrence David offer a standard 1 year warranty on genuine LD parts. We do not offer direct warranties for any other parts offered on this site. However, most genuine parts offered do come with manufacturer warranties and we are happy to help liaise with the manufacturer of the part should you need to make a warranty claim.
  • Please note that Lawrence David will not cover any labour costs incurred under warranty. However, if the manufacturer is happy to accept liability under their warranty policy and is happy to reimburse any monies, we will duly pass this on.
  • Should you wish to discuss a warranty return then please do not hesitate to call us.