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www.lawrencedavid.co.uk
v.11 August 2026
Lawrence David Limited (collectively referred to as “Lawrence David”, “we”, “us” or “our” in this privacy policy) is the controller and responsible for your personal data. We are a company registered in England and Wales (Company No. 01110305, VAT No. GB 438 0832 90) with our registered office at Woodston Point, Shrewsbury Avenue, Peterborough, Cambridgeshire, United Kingdom, PE2 7LB. We are part of the Wielton Group.
For any questions about this privacy policy or how we handle your personal data or to exercise your legal rights, please contact our data protection team by email to dpo@lawrencedavid.co.uk, writing to Data Protection, Lawrence David Limited, Woodston Point, Shrewsbury Avenue, Peterborough, Cambridgeshire, United Kingdom, PE2 7LB, or calling on +44 1733 397622.
This privacy policy explains how we collect and use your personal data through your use of this website, including any data you may provide when you purchase a product via our online parts store, submit an enquiry or contact form, sign up to our newsletter, or submit a job application.
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, marital status, title, date of birth and gender. |
| Contact Data | Billing address, delivery address, email address and telephone numbers. |
| Profile Data | Username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. |
| Transaction Data | Details about payments to and from you and other details of products and services you have purchased from us. |
| Financial Data | Bank account and payment card details which are collected and processed by our payment providers (Opayo and Stripe). |
| Recruitment Data | Your CV, employment history and qualifications. |
| Marketing and Communications Data | Your preferences in receiving marketing from us and our third parties and your communication preferences. |
| Technical Data | Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. |
| Usage Data | Information about how you interact with and use our website, products and services. |
We also collect, use and share Aggregated Data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We do not knowingly collect Special Categories of Personal Data (such as details about your race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences, and we ask you not to submit such data via our enquiry or contact forms.
We use different methods to collect data from and about you including through:
| Method | Details |
|---|---|
| Your interactions with us | You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services, create an account on our website, request marketing to be sent to you, give us feedback or contact us. |
| Automated technologies or interactions | As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details. |
| Third parties or publicly available sources | We will receive personal data about you from various third parties and public sources as follows:
|
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
| Legal basis | Details |
|---|---|
| Performance of a contract with you | Where we need to perform the contract we are about to enter into or have entered into with you. |
| Legitimate interests | We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). |
| Legal obligation | We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis. |
| Consent | We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter. |
We have set out below a description of all the ways we plan to use the various categories of your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/use | Type of data | Legal basis |
|---|---|---|
| Managing our relationship with you including responding to your enquiries, complaints and requests, and notifying you about changes to our terms or privacy policy | Identity Data Contact Data Profile Data Marketing and Communications Data | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and manage our relationship with you) |
| Processing and delivering orders, including managing payments, fees and charges and collecting and recovering money owed to us | Identity Data Contact Data Financial Data Transaction Data Marketing and Communications Data | Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
| Registering you as a new customer | Identity Data Contact Data | Performance of a contract with you |
| Sending you our newsletter and relevant marketing communications and making personalised suggestions and recommendations to you about our products and services that may be of interest to you | Identity Data Contact Data Technical Data Usage Data Profile Data Marketing and Communications Data | Consent, having obtained your prior consent to receiving direct marketing communications |
| Processing job applications | Identity Data Contact Data Recruitment Data | Steps taken at your request prior to entering a contract with you Necessary for our legitimate interests (assessing candidates) Consent, having obtained your prior consent to keeping your details for future vacancies |
| Using data analytics in improving our website, products and services, customer relationships and experiences and measuring the effectiveness of our communications and marketing | Technical Data Usage Data | Necessary for our legitimate interests (running and improving our website, defining types of customers for our products and services, developing our business and informing our marketing strategy) |
| Establishing, exercising or defending legal claims | Identity Data Contact Data Profile Data Transaction Data | Necessary to comply with a legal obligation Necessary for our legitimate interests (protecting our business) |
| Administration and protection of our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity Data Contact Data Technical Data | Necessary for our legitimate interests (running our business, provision of administration and IT services, network security, prevention of fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
| Delivering relevant website content and online advertisements to you and measuring or understanding the effectiveness of the advertising we serve to you | Identity Data Contact Data Profile Data Usage Data Marketing and Communications Data Technical Data | Necessary for our legitimate interests (studying how customers use our products and services, developing them, growing our business and informing our marketing strategy) |
During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Lawrence David. We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by emailing us at dpo@lawrencedavid.co.uk.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example relating to order confirmations, updates to our terms and conditions and checking that your contact details are correct.
We will not share your personal data with any third party for their own direct marketing purposes.
We may share your personal data where necessary with the parties and for the purposes set out below.
Where a third party processes personal data on our behalf, we require such third party to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We store your personal data primarily in the UK, and we take payments only within the UK and European Economic Area (EEA).
Some of your personal data may be shared with Wielton Group companies in Poland. As Poland is within the EEA, it is deemed by the UK to provide an adequate level of protection for personal data.
We may also transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring your personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are as follows:
| Data | Retention period |
|---|---|
| Contact, Identity, Financial and Transaction Data | By law we have to keep basic information about our customers for 6 years after they cease being customers for tax purposes. |
| Recruitment Data | In respect of unsuccessful job applications, we will retain this data for 6 months from the end of the recruitment exercise, or 12 months with your consent so that we can consider you for future vacancies. |
| Marketing and Communications Data | We will retain this data until you opt out (see paragraph 6 above), or after 2 years without any engagement from you. |
| Usage and Technical Data | We will retain this data for no longer than 26 months. |
In some circumstances you can ask us to delete your data (see paragraph 11 below for further information).
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We have put in place appropriate security measures, including TLS encryption (shown by the padlock and https:// in your browser), to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, access to personal data is restricted to those employees, agents, contractors and other third parties who have a business need to know, and they will only process your personal data on our instructions and they are subject to a duty of confidentiality. Card payments are handled by our PCI DSS compliant payment providers, Opayo and Stripe.
We have put in place procedures to deal with any suspected personal data breaches and we will notify you and any applicable regulator of a breach where we are legally required to do so.
You have the following rights under data protection laws in relation to your personal data:
To exercise any of the rights set out above, please email dpo@lawrencedavid.co.uk.
We will try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you are unhappy with how we have handled your personal data, please tell us by email to dpo@lawrencedavid.co.uk or by writing to Data Protection, Lawrence David Limited, Woodston Point, Shrewsbury Avenue, Peterborough, Cambridgeshire, United Kingdom, PE2 7LB. We will acknowledge your complaint within 30 days and investigate it in accordance with our Data Protection Complaints Handling Policy, a copy of which is available on request.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues, at any time: www.ico.org.uk, telephone 0303 123 1113, or Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. However, before doing so please make sure you have first made your complaint to us and asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.
For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.
Our website and products and services are aimed at adults. We do not knowingly collect personal data relating to anyone under the age of 18, and the online parts store may only be used by people aged 18 or over.
We review this privacy policy regularly and will post any updated version on this page with a new version number and date. If we make a significant change to how we use or process your personal data, we will take reasonable steps to bring it to your attention.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new residential address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
